Every UncageX experience is designed with deep intention, limited capacity, and personalized attention for each participant.
From the moment your place is confirmed, we reserve space, accommodation, staff, and preparation exclusively for you.
Therefore, your registration represents a firm commitment to participation, not a casual reservation.

These terms are created to maintain fairness among all participants and to protect the integrity of the transformational process.

4.1. Cancellation by UncageX

a) UncageX reserves the right to cancel or reschedule any event, retreat, or program in exceptional circumstances such as force majeure, unforeseen logistical issues, or health-related conditions.

b) In the event that UncageX cancels or reschedules, the Client will be offered either:

- a full refund of all amounts paid, or

- a 100% credit towards a future edition of the same or equivalent event, at the Client’s choice.

c) Refunds will be issued using the same payment method originally used, within 30 business days from written notification of cancellation.

d) After the refund or credit is processed, the Client agrees to have no further claims or demands against UncageX.

e) UncageX is not liable for indirect or external costs (e.g., flights, accommodation, transportation, or visa expenses) in the event of cancellation or rescheduling.

4.2. Cancellation by the Client

Confirming a place in any UncageX event or program represents a personal commitment to participate.

The reservation deposit is non-refundable under all circumstances, as it covers administrative, logistical, and preparation costs.

All cancellation requests must be submitted in writing to [email protected], including the participant’s full name and event details.

Approved refunds will be processed using the same payment method within 30 business days of receiving the written notice.

4.2.a) General Cancellation and Refund Policy

If a cancellation request is received more than 60 days before the event start date, the participant may choose either a 50% refund (minus the reservation fee) or a full credit toward a future edition, valid for up to 12 months.

If cancellation is made between 59 and 30 days before the event, the participant is no longer eligible for a refund but may receive a 50% credit for a future edition, subject to a £150/€150 administrative fee.

If cancellation is made between 29 and 15 days before, no refund or credit is available. However, the participant may transfer their place to another person, with written approval from UncageX.

If cancellation occurs within 15 days of the event, the entire amount paid becomes non-refundable, regardless of the reason.

All approved refunds or credits will be processed in accordance with the terms above.

4.2.b) Force Majeure and Medical Circumstances

UncageX understands that unforeseen circumstances can occur.
To maintain fairness and consistency, these cases are handled separately from standard cancellations.

Situations considered force majeure include external and unforeseeable events beyond the control of either party — such as natural disasters, major travel restrictions, sudden legal limitations, severe family emergencies, or other conditions that make participation or event delivery impossible.

In the case of a medical emergency, the participant must notify UncageX in writing within 7 days of the occurrence and provide valid supporting documentation (e.g., a medical certificate or official notice).

Based on the review of the documentation, UncageX may, at its sole discretion:

- issue a full or partial credit valid for up to 12 months;

- offer rebooking for a future date; or

- in exceptional cases, provide a partial refund.

Failure to provide written documentation within the specified timeframe means the case will be treated under the general cancellation policy.

4.3. Event Type–Specific Rules

a) Retreats (Residential Events)

- The reservation deposit is always non-refundable.

- More than 60 days prior → 50% refund or full credit.

- 59–30 days prior → 50% credit for a future edition (minus admin fee).

- Less than 30 days → no refund; place may be transferred to another participant with written approval.

- Less than 15 days → no refund under any circumstance.
- Medical or force majeure cases will be reviewed individually upon proof.

b) Weekend Experiences

Discounted or promotional tickets are non-refundable.

For standard tickets:

- More than 21 days prior → 50% refund (minus reservation fee).

- Between 20 and 7 days → 50% credit for a future event.

- Less than 7 days → no refund; ticket may be transferred to another person.

If the event is fully booked and your place is successfully filled by another participant, a full refund (minus £50 admin fee) will be granted.

c) Mentorship Programs (e.g., Self Mastery)

- Once registration is confirmed, all payments are non-refundable.

- Access to live sessions, materials, and community constitutes full delivery of service.

- Missed participation, partial attendance, or voluntary withdrawal does not qualify for any refund.

- In exceptional cases (e.g., proven medical emergency), a credit transfer to a future edition may be offered at UncageX’s discretion.

4.4. Transfers and Name Changes

Participants may transfer their registration to another individual only with written consent from UncageX, and no later than 7 days before the event start date.

All transfer requests must be emailed to [email protected], including the new participant’s full details.

Transfers are valid for one occurrence only and may incur a small administrative fee.

4.5. Fairness and Commitment Clause

UncageX is committed to providing a professional, safe, and transformational experience for every participant.

In return, we expect the same level of responsibility, respect, and dedication from each individual who confirms their place.

By registering, each participant acknowledges and agrees to the UncageX Participation & Dedication Policy.

4.6. Online Courses and Digital Programs

UncageX online courses and mentorship programs are designed exclusively for the registered participant’s personal and professional growth.

Access to digital materials (videos, audios, workbooks, online platforms, or private communities) is granted only after payment confirmation and constitutes full delivery of service under digital content regulations.

Therefore, all payments for online courses and digital programs are non-refundable once the participant has:

- received login credentials or access to materials;

- attended at least one live session; or

- downloaded, streamed, or viewed any included resource.

Failure to access materials or attend sessions does not qualify for a refund.
Access is personal and non-transferable; sharing, copying, or distributing UncageX materials to third parties is strictly prohibited.

In exceptional situations (verified medical emergencies or force-majeure events), UncageX may, at its discretion, grant a credit toward a future edition or defer access to a later date.

By enrolling, the participant confirms they have read and agree to this UncageX Online Courses & Digital Programs Policy.